DO YOU SELL READY-TO-WEAR GOWNS OR MAKE TO MEASURE?
All outfits are made to measure.
DO YOU USE STANDARD SIZES OR MEASURE INDIVIDUALLY?
Every dress is made specifically for the bride.
HOW DO I MAKE AN ORDER?
If you’ve chosen the dress on the website already – request an appointment for the fitting and measurement taking. If you’re not sure and want to have a look at the dresses beforehand – make an appointment at your preferable time and we will gladly help. At our boutique, over a cup of tea or a glass of champagne, you will have opportunity to discover our dresses, get an advice, if needed, discuss the details, choose options for customization of your outfit, whether it be embroidery with initials or a hidden phrase or a symbol. After all clarifications we will draw up an agreement (including all the information about order: costs for purchase, delivery and other services, when such services are paid for additionally, production time). Then you will receive the original of the contract and we will also send an electronic version to your email address.
HOW DO I PAY FOR MY ORDER?
Payment is made in two steps - prepayment of 50% upon signing of the contract and final payment when your order is ready for collection or shipment. You can pay for it with your preferred method: through credit card or in cash.
ARE THE FITTINGS NECESSARY?
Yes, they are. Usually it takes two or three fittings, but in some occasions additional fittings may be needed.
DO I NEED TO PREPARE FOR THE FITTING?
First of all, it’s worth it to pick the right underwear, better seamless and nude-colored. It may also help to style your hair as you would like it to be on your special day. Regarding makeup and perfume, we kindly ask you keep it to a minimum. Additionally, bring your shoes for the fitting, ideally, if heels are of the same height as there would be on your wedding.
WHERE CAN I PARK MY CAR?
There is a paid parking lot in ARTPLAY yard. In addition, there is a city parking on the street.
I CAN’T MAKE IT TO THE FITTING, WHAT SHOULD I DO?
Just contact us in advance and we will postpone our meeting to another convenient day.
HOW LONG WOULD THE MAKING OF MY OUTFIT TAKE?
Depending on the specific design and customization it takes one to three months. Production time for your order will be stated in the contract.
WHAT IF I MY ORDER IS TIME-URGENT?
Of course, we are always trying to meet the needs of our clients. But sometimes it is impossible, so it is better to have some spare time.
IF I LIKE BODICE FROM ONE DRESS AND SKIRT FROM ANOTHER, IS IT POSSIBLE TO COMBINE THEM IN ONE DRESS?
We do not alternate our designs. However, for some dresses you can choose different fabrics.
WHAT IS YOUR RETURN POLICY?
Paragraph 4. of article 26.1. Law of the Russian Federation #2300-I "On Protection of Consumer Rights" states: "The consumer has no right to refuse a product of proper quality, having individually defined properties, if the specified product can be used exclusively by the consumer who purchases it."
Thus, a product of proper quality made to your measurements cannot be returned or exchanged.
WHERE’S YOUR BRANDS’ MANUFACTURE?
All our clothes and accessories are made in Moscow.
WHAT SECURITY MEASURES ARE YOU TAKING IN RELATION TO COVID-19?
Your safety is of primary importance for us. In line with recommendations of the WHO and Rospotrebnadzor we are ensuring that hygiene and prevention measures are respected on daily basis. In our boutique we have disposable medical masks, gloves and hand sanitizer for you. We do general cleaning with disinfectants daily. After each fitting, we ventilate the room and wipe all contact surfaces and tools with an antiseptic, and process tried samples with a steamer. In addition, we make sure that at least an hour elapses between each fitting.
YOU STILL HAVE QUESTIONS?